Florida Power & Light
Florida Power & Light Co. uses the following prioritization in restoring power: FPL power plants and power lines from the plants; organizations that provide critical functions to the community, such as hospitals, police, and fire stations; major power lines that serve large numbers of customers; smaller power lines such as service to a single street.
FPL works to restore power as quickly as possible after a storm, sometimes with crews from other states . Call (800) 4-OUTAGE or visit www.FPL.com for updates.
Why does my neighbor have power and I don’t? Damage can affect main power lines, individual circuits or both. Your individual circuit could be damaged or your home be on a different main power line than your neighbors’. Your home may also need internal electrical repairs before you can get service.
FPL Q & A
Question: Will FPL know my power is out?
Answer: Not always. If you are without power, call (800) 4 OUTAGE.
Q: Why does my neighbor have power and I don’t?
A: Storm damage can affect main power lines, individual circuits or both. Your individual circuit could be damaged or your home could be on a different main power line than your neighbors’. Your home may also need internal electrical repairs before you can receive service.
Q: How long will I be without power?
A: FPL works aggressively to restore power as quickly as possible after a storm, sometimes bringing in crews from other states to assist. Call (800) 4-OUTAGE or visit www.FPL.com for updates.
If your electricity goes out during a storm, Comcast cable and high-speed Internet service will go out as well. Comcast workers will go out in the field to begin restoring service after FPL has restored power.
Comcast’s power grid does not match FPL’s, so in some cases, you may have electricity first, but your cable and Internet service won’t be up immediately after that.
Customers can call (800) COMCAST to report that their cable and Internet is down. Before calling, check to see if the cable line from the pole to your home is still attached and report that to Comcast. Do not attempt to re-attach that line.
Parts of AT&T’s telephone systems require electricity to work. Although the phone company has diesel-powered electric generators as well as backup batteries, the batteries will last only for between four and eight hours. If the power is out longer than eight hours, customers may lose phone service.
About 75 percent of AT&T’s fiber-optic lines are underground. The ones above ground are connected to the same utility poles as power and cable lines. Trees and debris could snap those poles or power lines.
Homes without phone service: Call (877) 737-2478. Businesses with no phone service: Call (866) 620-6900.
Lake Worth Utilities
Lake Worth Utilities’ storm preparation improvements have included annual tree-trimming for electrical line clearance, a survey of utility pole and priority replacements, and installation of emergency power generators at water booster stations.
Measures to improve emergency response and communication include AM 1690, a trilingual feed that will provide news and information in an emergency, and a hurricane debris removal agreement with Sun Recycling, which will allow for temporary debris storage at the city’s closed landfill.
For information, call (561) 586-1665. To sign up for the city’s e-mail distribution list, go to: www.lakeworth.org
To report an outage, call (877) 454-4480; for water emergencies, call (561) 586-1695.
Florida Public Utilities
Customers of Florida Public Utilities Co. should leave their gas supply on unless the company says otherwise. Leaving the gas on allows customers to continue to cook, have hot water and avoid reconnection fees.
Gas ranges with pilot lights can be used when the electricity is out. To turn on the surface-top burner, light a match and hold it next to the top burner cap, then turn the control knob to the “high” or “light” setting and wait for it to light.
Customers who smell gas should leave immediately, and call FPU.
FPU: (561) 832-0872. Toll-free line: (800) 427-7712.
Fort Pierce Utilities
If a storm nears, Fort Pierce Utilities Authority will cut off gas service to mobile home customers only. After the storm passes, FPUA crews will be on call to start restoring service.
Call FPUA’s help line at (772) 466-7703 24 hours a day to report fallen power lines or broken water and sewer lines.